PRIVACY POLICY

Your Privacy Matters to Us

Level One Neurosurgery respects your privacy and is committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect information submitted through this website.

Information We Collect

We may collect the following information when you use our Contact Us form, request an appointment, or interact with our website:

• Name

• Email address

• Phone number

• Details about your medical concerns

• Uploaded medical records or imaging

• Communication preferences (including SMS/text consent)

How We Use Your Information

Information submitted through this website may be used to:

• Respond to appointment requests or questions

• Contact you by phone, email, or SMS if consented

• Review uploaded records for scheduling and clinical preparation

• Improve our services and website functionality

Protection of Your Information

While this website is secure, it is not intended to replace HIPAA-regulated patient portals. Medical information submitted online is handled confidentially, but we encourage patients to limit sensitive submissions until our staff provides a secure channel.

Sharing Your Information

We do not sell, trade, or share your personal information with third parties except:

• When required to coordinate your care

• When required by law

• With vendors who support practice operations (e.g., secure messaging systems), all of whom are obligated to maintain confidentiality

Cookies & Website Analytics

Our website may use cookies or analytics tools to improve user experience. These tools do not collect identifiable medical information.

Changes to This Policy

We may update this Privacy Policy periodically. Continued use of this website indicates acceptance of the most current version.

SMS/TEXT MESSAGE TERMS

By opting in to receive text messages from Level One Neurosurgery, you agree to the following:

• Message frequency may vary based on appointment needs and communications with our office.

• Message & data rates may apply.

• You may opt out at any time by replying STOP.

• Reply HELP for assistance.

• SMS consent is not a condition of receiving medical care or scheduling an appointment.

These terms are required for compliance with wireless carriers and RingCentral’s 10DLC registration.

TERMS & CONDITIONS

Use of This Website

By accessing or using this website, you agree to the following Terms & Conditions:

1. No Medical Advice

Information provided on this website is for informational purposes only and does not constitute medical advice, diagnosis, or treatment. Medical decisions should be made through a consultation with a licensed healthcare provider.

2. No Provider–Patient Relationship

Submitting information through this website does not create a physician–patient relationship. One is established only after an in-office or telemedicine evaluation and acceptance into care by our clinical team.

3. Accuracy of Information

You agree that the information you submit is accurate to the best of your knowledge and that you will not use this website for any unlawful or inappropriate purpose.

4. Intellectual Property

All text, images, branding, and content are the property of Level One Neurosurgery and may not be reproduced without written permission.

5. External Links

Our website may contain links to external websites. We are not responsible for the content, accuracy, or practices of third-party sites.

6. Limitation of Liability

Level One Neurosurgery is not liable for damages or harm arising from the use of this website, delayed responses, technical issues, or reliance on website information.

7. Website Security

We take reasonable measures to protect our site; however, no online communication is completely secure. You acknowledge that submitting information online carries inherent risk.

8. Updates to Terms

We may modify these Terms at any time. Continued use of the website signifies acceptance of any updated terms.